Practical troubleshooting of BigBlueButton Meeting.

Before we start everything, make sure users are using BigBlueButton supported browsers. 
BigBlueButton is browser-based software, and you need to select the right browser to get the best performance.   
- Desktop/Laptop: Chrome, Firefox, or Edge (latest versions) 
- Mobile iOS (12.2+): Safari Mobile 
- Mobile Android (6.0+): Chrome Mobile 


If you are the first time using BigBlueButton, please get all users to join the meeting about 10-15 minutes earlier, then you can do the testing and troubleshooting. It will be much helpful and less stressful.  
Here are some typical problems listed with possible solutions. Most of the time, it will work and help you solve the problem.  


1.The User can not join with the microphone, or the User can not share the camera.  


---Check if the browser has given the BigBlueButton meeting link permission to use the microphone or camera. If not, you need to give permission and join the audio or share the camera again. 
--- If it still doesn´t work, then switch browser, from chrome to Firefox or Firefox to chrome. 
--- If it still doesn´t work, then restart the computer and do it again.  
--- After you tried those solutions and still not work, contact tech support and remember to provide the error code information and screenshots. It will be very helpful for the tech support team to debug the problem and quickly fix it.  


 
2. The User can not share a screen.  


--- Check if the User was doing correct procedures to share the screen. Users need to permit the browser to share the screen and don´t forget to click share.  
--- If it still doesn´t work, then switch browser, from chrome to Firefox or Firefox to chrome. 
--- If it still doesn´t work, then restart the computer and do it again.  
--- After you tried those solutions and still not work, contact tech support and remember to provide the error code information and screenshots. It will be helpful for the tech support team to debug the problem and quickly fix it.  
 
 



3. Voice keeps getting cut in and out. 


If only one user has this problem, first of all, try to mute this User; otherwise, this User will keep the entire meeting room noisy.  
Then suggest this User do the following,  
--- Try to use the Data Saving mode. A poor internet connection may cause it. 


--- Remove a headset or do not use a Bluetooth headset. sometimes this problem caused by hardware  
If all users or most of the users have this voice problem, you need to contact tech support since the server probably has some connection issues or server overload.  


4.Noise background  


 
Usually, .this problem is caused by one of the users, or some of the users have a noisy background.  
You can easily find this User from the left and top side of the panel, where it will fash the user icon when someone talks. 


 
The best practice is to mute all users except the host or presenter. Or you can lock the User to use a microphone and only give permission when you need this User to talk, 
  
 


5. One or a few users suddenly dropped.  


If one User suddenly dropped, first of all, make sure this User didn´t logout of the meeting by himself.

If not then the possible reason is this User´s connection is dropped.

And he needs to join again then the problem will be solved.
 

 


 
6. The meeting suddenly ended, and all users been kicked out. 

 


--- Check if there is another moderator in the room, and he may mistakenly click end meeting when he is trying to logout.  
--- If the moderator not joined or has joined but no action for long times, like 30 minutes, then the BigBlueButton system will end this meeting automatically 

 
 
Those are some typical problems, the most common and practical way to solve it is trying to switch a browser or restart the computer. Its sound simple but solve most of the problem.  
If you need more help on BigBlueButton meetings, please Contact Us via our support channel.