BBB Service Q&A
1. Can I run 2 or more rooms at the same time?
Yes, we don’t limit the number of rooms. The only thing we check is concurrent users under your account. You can have as many rooms you want as long as the number of concurrent users is allowed.
During create the room you'll require to send the value of "maxParticipants" with create API call. It's very important for our system. Our system will reserve the server's slot based on that value.
If you didn't send the value of "maxParticipants" during create API call then our system will set 30 as a default.
For example, if you have 100 concurrent users with us, then you have one meeting running but didn’t configure the "maxParticipants" numbers, then we will reserve 30 seats for this session and you have 70 free seats remaining for other meetings.
2. What does concurrent user mean?
Concurrent user means all online users at the same time under your account. For example, you have 50 concurrent users plan, then if you have 5 rooms running at the same time, then the total users for all rooms must be under 50.
3. What does rebranding mean?
Rebranding means if you order 200 concurrent users’ plans or above, then we can give you a totally customized set up. Like your classroom URL will be classroom1.yourdomainname.com
Also, the welcome message and PDF can be changed to your branding.
4. Can I integrate this with my own LMS system or website?
Yes, we are working friendly with Moodle , Chamilo , WordPress, Joomla. We have a fully ready API, and can be configured to integrate with any system.
5. What can I do if your current subscription plan doesn’t meet my requirements?
Please contact us and we will give you customization pricing based on your requirements
6. Can I have all the user's cameras open?
Yes, we don’t limit webcams, and all of our plans support all concurrent users who are joining can use the camera. But the only limitation will be your bandwidth. If you or your users don’t have enough bandwidth then you’ll face problems with webcams.
Also in a shared package, you may face problems with bandwidth too. From the Ultra-2 package, all the clients will get a separate dedicated server. So performance will be better for them.
However, it’s recommended to enable the camera from moderator/teacher & disable for students/attendees to save bandwidth. The teacher/moderator has the ability to lock webcams.
7. How can I get the MP4 export file of my recording?
When the recording process will be over that time you’ll receive an email notification. After that you’ll need to visit your panel to start processing MP4. You can simply click on the record button from the meeting name & it will open a new tab. Now click on “Start Process” under “MP4 status”. Once the process will complete, you’ll get another email notification to download MP4 files. Remember, MP4 files will be deleted after 7 days automatically but your meeting’s recording will remain as long as you won’t delete. Kindly note that, we don't allow to generate MP4 of same recording more than one time.
Note: If the recording's length too long like more than 30 minutes or 1 hour, you may receive file in webm format but that file will play from any devices or players without any problem. Later you can convert it to MP4, if you really require but most of the time don't require. We are doing so to save time & deliver you the file soon.